Responsible Business in Action: IBA Group’s Approach to Sustainability
IBA Group’s 2026 CSR Report provides an overview of the principles and practices that shape company’s approach to responsible business. From transparent communication and information security to employee support, customer satisfaction, and environmental protection, these areas form an integral part of the way we operate our business.
For more than 30 years, IBA Group has been developing IT solutions that help organizations address their business challenges and thus support employees, customers, and communities. Today, responsible and sustainable growth remains at the heart of the company’s strategy.
IBA Group’s CSR approach to responsible business is not a separate initiative. It is embedded in the way the company operates, from business development and customer relationships to information security, employee support, and environmental protection.
Business Overview: Sustainable Growth as a Strategic Goal
IBA Group is an alliance of IT companies that operate across Europe, North America, and Asia, with headquarters in Prague, Czech Republic, and development centers mainly located in Eastern and Central Europe. For more than three decades, the company has been working in the IT industry, serving customers in more than 50 countries.
Cooperating with world IT leaders, IBA Group provides innovative, reliable, and secure IT services and solutions for digital business transformation. Our portfolio covers the full software development lifecycle, legacy system modernization, SAP, RPA, AI, cloud, and other technologies.
Sustainable business development is the company’s main strategic goal. IBA Group seeks to create long-term benefits for shareholders, customers, employees, partners, and communities by strengthening industry and technology expertise, investing in employee competencies, maintaining quality standards, and supporting IT education in the countries where it operates.
This approach is reflected in the company’s vision: Engineering customer-centric solutions through trusted relationships & technology that bridge the legacy of the past with the landscape of the future.
Publicity and Transparency: Building Trust
Transparency and ethical conduct are fundamental elements of responsible business. IBA Group communicates regularly with stakeholders through its corporate websites and social media channels, and participates in global rankings that require public disclosure of company results.
Responsible business also means maintaining high ethical standards. IBA Group’s Code of Conduct establishes its commitment to opposing all forms of corruption, including extortion and bribery. During the reporting period, the company continued to adhere to principles of fairness, transparency, and financial responsibility.
Information Security: Protecting Stakeholder Trust
For an IT company, responsible business cannot be separated from information security and data privacy. IBA Group respects the confidentiality and personal data rights of customers, providers, business partners, and employees. The company applies new technologies and international standards to protect information.
Information security is supported by regular audits. IBA Group and external auditors conduct annual security audits at company sites, and the Information Security Service continuously monitors the corporate network and compliance with applicable regulatory requirements. The company’s commitment to security is also reflected in its certified management systems. IBA Group complies with ISO 9001:2015 for design, development, delivery, and maintenance of software and automated information systems for the Quality Management System and ISO/IEC 27001:2022 for the Information Security Management System, with compliance confirmed in 2025.
As emerging technologies such as artificial intelligence reshape industries, the company recognizes the importance of applying technology responsibly and transparently.
Sustainability Management: Making Responsibility Part of Everyday Business
IBA Group has pursued sustainable development since its inception, with a policy aimed at the harmonious development of business, society, and the environment. As an IT company, IBA Group seeks to develop solutions that increase the efficiency of organizations and contribute to quality of life.
The company’s CSR program applies to all IBA Group activities and is based on its mission, vision, and values. Its daily operations are guided by ethical behavior, transparency, respect for the rule of law, international norms, and human rights.
Therefore, we view sustainability not as a standalone program, but as an integral part of business management and long-term development.
Employee Support: Investing in People
People are the driving force behind IBA Group’s success. The company provides employees with healthy and comfortable working conditions, a friendly environment, and a benefits package that recognizes their contribution to the company’s global success.
Employee development is a key priority. IBA Group supports new employee adaptation, professional training, competency development, and career progression. Employees also benefit from competitive wages, performance-based bonuses, recognition programs, and a benefits package.
The company’s commitment to employee well-being is reflected in its 2025 employee satisfaction survey. Conducted as part of IBA Group’s biennial employee satisfaction measurement, the survey recorded an aggregate satisfaction rate of 79.79%.
Professional development opportunities include IT training, specialist certification, foreign language courses, corporate training, workshops, and conferences.
Employee well-being also extends beyond professional development. In 2025, more than 900 employees participated in sports and recreation activities, while more than 390 employees had medical insurance coverage. The company also continued support of employees’ children and families.
The company’s people-centered approach extends into the wider community. IBA Group provides free IT courses for university students using the from theory to practice approach that gives participants the opportunity to work on real IBA projects.
IBA Group and the United Nations Global Compact
IBA Group’s commitment to responsible business is reinforced by its participation in the United Nations Global Compact. In 2018, IBA Group became a signatory of the UN Global Compact, confirming its support for the UN Ten Principles that cover human rights, labor, environment, and anti-corruption. The company also committed to integrating these principles into its strategy, culture, and day-to-day operations and to participating in collaborative projects that advance the UN Sustainable Development Goals.
The UNGC provides an important framework for IBA Group’s CSR activities. The company continues to work on areas connected with decent work and responsible consumption, quality education, peace, justice and strong institutions, and other SDGs.
For IBA Group, this commitment is closely connected with its broader business strategy. Sustainable development is identified as the company’s main strategic goal.
Customer Satisfaction: Quality as a Responsibility
Responsible business also means delivering value to customers. IBA Group’s Quality Management System is based on internal and international quality standards, with continuous improvement applied to products, organizational and management structures, personnel training, corporate culture, working conditions, infrastructure, and stakeholder engagement. The company uses the Plan-Do-Check-Act model to support this continuous improvement.
Customer satisfaction is monitored throughout project implementation. Project managers, project teams, and account managers continuously assess customer satisfaction. In addition, project groups conduct real-time monitoring during status meetings and discussions of issues arising during project execution.
This approach reflects IBA Group’s understanding that quality management is closely connected with both economic and social responsibility. Meeting the needs and expectations of customers, employees, partners, and suppliers remains a key priority.
Environmental Protection: Responsible Use of Resources
Environmental responsibility is an integral part of IBA Group’s CSR program. As an IT company, IBA Group does not have a direct impact on the environment comparable to resource-intensive industries. Nevertheless, the company complies with national environmental laws in its countries of operation and with international standards. IBA Group also expects partners to comply with environmental laws and share its values regarding environmental protection.
In addition to energy efficiency and energy saving. IBA Group participates in activities aimed at increasing environmental awareness. An example is the tree-planting initiative organized by IBA Poland in cooperation with the One More Tree Foundation. In 2025, employees planted more than 1,000 trees in Warsaw and Wroclaw.
Looking Ahead: Building a More Sustainable Future
IBA Group’s CSR approach brings together several dimensions of responsible business, including sustainable growth, ethical conduct, employee well-being, customer satisfaction, education, community engagement, and environmental protection, as well as cybersecurity, data privacy, and ethical use of technology.
These areas are interconnected and involve collaboration. As IBA Group’s Chairman Sergei Levteev says, “this year reinforced the importance of collaboration. We entered into new partnership agreements, and worked closely with clients and partners to turn the IT sector in a powerful catalyst for a more sustainable future.”
The company’s commitment is therefore ongoing. Together, we continue building a smarter and more sustainable future.