The difference between enterprise IT and consumer IT has been blurred in recent years. It used to be that managers used Blackberries as their mobile device of choice because it worked better with email than any other handset – now Android and IOS are dominant for both enterprise and consumer use.
Enterprise technology used to be completely unrelated to any of the systems we might use on a computer at home – think of ERP or CRM systems. Who would be building a CRM system at home, yet it’s a common tool in the office. However, now that many enterprise tools are delivered via the cloud using a web browser it feels remarkably similar to be using tools and systems at home or in the office.
So is the Internet of Things (IoT) any different? The IoT has largely been talked of as an automation tool to assist in the home – the smart home where every device is connected and controllable. But how does the IoT work in the enterprise environment and should it be approached differently to the home?
There are in fact many differences that enterprise IT managers need to be aware of and this interesting article lists ten talking points. I’m going to just focus on what I consider to be the most important three here:
1. Security; you might be comfortable capturing personal data, such as your heart rate, on devices at home and sharing that information with your own personal cloud, but in the enterprise environment systems handling highly personal information need strong protection – just assuming a password is enough is negligent.
2. Reliability; enterprise and industrial IoT systems may be deployed far from your headquarters in remote and hostile environments. You need to know that a sensor will have a lifespan that can be measured in years, not weeks.
3. Programmability; IoT systems produced for personal use at home are largely out-of-the-box solutions. Even systems that can be configured in many ways, such as the Amazon Echo used for controlling home devices, are generally used in default mode most of the time. In the enterprise environment it is critical that your IoT devices and general environment can be changed to suit your needs – the default setting is unlikely to meet your needs.
This is an interesting paradox. As we have observed consumer and enterprise applications becoming more and more similar, the world of IoT remains distinct. The CIO, or general IT management, need to create an enterprise IoT strategy that moves beyond just installing systems that would be more useful in a smart home environment.